Privacy Policy
Neolyf Solutions (“Neolyf”, “we”, “us”, or “our”) provides smart home automation consultation, design, and installation services. This Privacy Policy explains what personal information we collect through neolyfsolutions.com and when you deal with us directly, how we use and protect it, and the choices you have.
By using our website or contacting us, you agree to the practices described here. If you do not agree, please do not use the website.
1. Information we collect
Information you give us. When you fill in our contact form, call, message, or email us, or engage us for a project, we may collect:
- your name, phone number, and email address;
- your home or site address and details of the property where work is to be done;
- the details of your enquiry or project, such as the devices, rooms, and features you want automated;
- any other information you choose to share with us.
Information collected automatically. When you visit our website, we and our service providers may automatically collect technical data such as your IP address, browser type, device type, the pages you view, and the time you visit. This is gathered using cookies and similar technologies.
Information during installation. To set up your system we may need limited technical details, such as the names of your smart devices and rooms, or access to your home Wi-Fi network or device accounts. We use these only to configure and support your system, and we ask you to share only what is needed.
2. How we use your information
- to reply to your enquiries and provide quotations;
- to plan, install, configure, and support your smart home system;
- to manage invoices, payments, warranties, and after-sales service;
- to send you service-related messages, and promotional messages where you have agreed to receive them;
- to keep our website secure, understand how it is used, and improve it;
- to meet our legal and regulatory obligations and to resolve disputes.
3. Sharing your information
We do not sell your personal information. We may share it only:
- with trusted service providers who help us run our business, such as website hosting, email, payment, and analytics providers, who may use it only to provide services to us;
- with device manufacturers or platform providers where needed to register, activate, or support the products we install for you;
- where required by law, court order, or a request from a competent authority;
- to protect our rights, property, or safety, or those of our customers or others;
- as part of a merger, sale, or restructuring of our business, in which case the new owner will be asked to respect this policy.
4. Cookies
Our website uses cookies and similar tools to make the site work, remember your preferences, and understand how visitors use it. You can block or delete cookies in your browser settings, but some parts of the site may not work properly if you do. Our website does not currently respond to “Do Not Track” browser signals.
5. Third-party links
Our website may link to third-party websites or apps that we do not control. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.
6. Data security
We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. How long we keep your information
We keep your information for as long as needed for the purposes described in this policy, including to provide service and warranty support, to meet legal, tax, and accounting requirements, and to resolve disputes. After that, we delete it or make it anonymous.
8. Your choices and rights
You may ask us to tell you what personal information we hold about you, to correct it, or to delete it, and you may withdraw your consent to marketing messages at any time. To make a request, contact us using the details below. We will respond within a reasonable time, and if we cannot meet a request we will tell you why. You can also unsubscribe from promotional emails using the link in the email.
9. Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its “Last updated” date. By continuing to use our website after a change, you accept the updated policy.
11. Contact us
If you have questions about this policy or want to make a privacy request, contact:
Neolyf Solutions, 4th Floor, Awfis N Heights Rd, Siddiq Nagar, Hitech City, Hyderabad, Telangana 500081
Email: neolyfsolutions@gmail.com
Phone: 9966266638